Group Health Cooperative of South Central Wisconsin (GHC-SCW) is a non-profit, member-owned health plan delivering high-quality healthcare services to over 80,000 members in Dane County, Wisconsin.
"A big win for Group Health has been at our check-in desks. InstaMed reduced each credit card transaction by 20-40 seconds at that point of service. This adds up to significant time savings over the day – we estimate about 250 hours a year. Plus, each transaction automatically posts, which eliminates a huge chunk of end-of-day processes as we don’t have to reconcile with paper receipts anymore. It just all happens behind the scenes because of InstaMed’s integration with Epic."
THE CHALLENGE
GHC-SCW relied on multiple vendors with various sub-accounts for all its payment collections, creating extreme delays in processing times, account reconciliation and issue resolution.
OUR
SOLUTION
Now for GHC-SCW, everything payment related is faster with InstaMed, one partner for the IDN’s healthcare payments including patient responsibility and health plan premiums. RESULTS WITH INSTAMED
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decrease in reconciliation time
|
80% |
|---|---|
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hours saved in staff time to collect
|
250 |
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increase in overall payment transactions
|
46% |
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increase in online payment transactions
|
58% |
|
increase in online premium payment transactions
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4% |