EDEN PRAIRIE, MN and PHILADELPHIA, PA (June 20, 2011) – OptumInsight (formerly Ingenix) has collaborated with InstaMed, the leading Healthcare Payments Network, to offer CareTracker Payment Connect, a new feature for the CareTracker practice management system from OptumInsight, to help physicians give their patients more options to pay their bills electronically and reduce administrative costs.
CareTracker Payment Connect addresses the challenges associated with rising patient responsibility for healthcare payments by making it easier for patients to submit payments to physician practices. The solution automatically posts payments and reconciles financial records within the physician practice management system. It also allows patients to view their billing statements online and pay their bills via the CareTracker secure online patient portal.
Additionally, by using CareTracker Payment Connect, physicians can:
- Enhance patient satisfaction by offering simple, convenient choices for paying their bills online, over the phone or by debit or credit card at the point of service.
- Use less paper by sending statements and payment receipts to patients electronically.
- Reduce operational costs by automating tracking, recording and reconciling payments in the practice management system and using less postage.
- Increase collections: Physicians who give their patients more convenient choices for paying their medical bills may increase collections by as much as 200 percent (source: InstaMed).
“OptumInsight and InstaMed are making it easier for physician practices to provide their patients with secure, convenient choices for paying their health care bills,” said Russ Keene, vice president at OptumInsight. “CareTracker Payment Connect is a prime example of our efforts to give physicians easy-to-use solutions that enhance patient engagement and satisfaction while reducing administrative barriers to better financial performance for their practices.”
“Rising administrative costs and growing patient responsibility for healthcare payments place considerable financial burdens on physician practices,” said Bill Marvin, president and CEO of InstaMed. “We are thrilled to work with OptumInsight to deliver solutions that enable physicians to focus on their primary mission – delivering excellent patient care.”
About the CareTracker system from OptumInsight
The CareTracker system from OptumInsight includes a family of cloud-based services from OptumInsight that enable physicians to enhance patient care and manage their practices more efficiently. CareTracker includes an ONC-ATCB 2011/2012 certified and CCHIT Certified 2011 Ambulatory EHR (electronic health record) system that saves physicians time and money by helping them access clinical information and patient medical history at the point of care.
For more information, visit http://www.optuminsight.com/ehr/caretracker/.
About Optum
Optum is a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Optum is comprised of three companies – OptumHealth, OptumInsight and OptumRx – representing over 30,000 employees worldwide who collaborate to deliver integrated, intelligent solutions that work to modernize the health system, improve overall population health and build Sustainable Health Communities. Visit www.optum.com for more information.