The Benefits of Contactless Payments for Hospitals

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Contactless payments can help hospitals and health systems save time and money. As consumers increasingly want contactless interactions for convenience and safety, these payment options enable organizations to deliver positive consumer experiences.

Healthcare Sees a Surge in Demand for Contactless Interactions

Contactless interactions are more common in recent years due to advances in technology and consumer demand for the convenience of touch-free transactions. When the COVID-19

Tagged Consumerism, patient payments

A Great Patient Payment Experience Is Not That Simple

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Improving the patient experience is at the forefront of conversation today for healthcare organizations.

Some vendors claim to offer the simplest, most user-friendly payment experience, but they are only focusing on one specific area of the process instead of the full end-to-end experience. In order to deliver the best possible patient payment experience, ask yourself, what does a great patient payment experience really look like? Here

Tagged Consumerism, healthcare consumerism, healthcare payments, integrated healthcare payments, online payments, trends in healthcare payments

It’s Time for Mobile Payments in Healthcare – Here’s How to Keep Them Secure

Smartphones are everywhere. We’ve talked about the ubiquity of smartphones on the InstaMed blog before, but you only have to take a quick look around to see that most people spend a lot of time on their phones. In fact, you notice many people using mobile payments to make purchases at retail locations. You also probably manage some monthly bills or make purchases via your mobile device. Personally, I use my phone to order Starbucks and avoid the lines and

Tagged Consumerism, online payments, secure mobile healthcare payments

There’s Still Too Much Paper in Healthcare

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There are many ways to reduce the amount of paper in the healthcare payments process. Online patient portals, eStatements and check-in stations are paperless ways to improve efficiency and deliver a convenient, consumer-friendly patient experience.

Many providers have taken strides to implement solutions like these and reduce the amount of paper in healthcare payments. However, there is an important difference between less paper and paperless.

Tagged Administrative Costs, Consumerism, healthcare payments, patient payments

EMV Fraud Liability Shift: Is Your Organization Prepared?

Guest Blogger: Jeff Lin, Senior Vice President of Product Management, InstaMed

Recently, I wrote an article about how the healthcare industry faced a massive shift with the “other” October 2015 deadline: the EMV fraud liability shift. While many were focused on the ICD-10 transition, I listed the essentials to how EMV works and what providers could do to prepare.

October 1, 2015 has come and gone, but I am still hearing confusion and misinformation in the industry regarding how to manage the

Tagged Consumerism, EMV, healthcare payment security, P2PE, payment card

The Payment Experience Patients Want

Less than a decade ago, there was no need for provider-patient interaction to extend beyond the patient visit. Today, patients play a critical role in the payments process, and providers must expand their relationship with their patients to include payments. Likewise, patients have a greater interest in their healthcare payments experience and expect the same kind of convenience and simplicity in paying their bills in healthcare as they have in other industries. This healthcare payments process presents new challenges and

Tagged Consumerism, healthcare payment experience, healthcare payments, increase collections, increase patient satisfaction, patient payments, patient responsibility, payment assurance

Why Healthcare Needs Apple Pay

Guest Blogger: Chris Seib, CTO and Co-Founder of InstaMed

Apple Pay® has grown to 700,000 locations in the six months since its initial release in September 2014. Of these merchants accepting Apple Pay, consumer adoption of this payment type has increased rapidly as well, with major retailers reporting up to a 400 percent increase in Apple Pay transactions.

It would seem the rapid success of Apple Pay is attributed to simply offering consumers the ability to make payments from their mobile device.

Tagged Apple Pay, Consumerism, healthcare payments, patient payments, patient responsibility

Redefine Consumer Engagement for Health Plans: Simple Transactions

Premium. Deductible. Coinsurance. Co-payment. As a consumer of healthcare, can you accurately define these healthcare terms? If the answer is “no,” you are not alone.

According to a Philadelphia Inquirer article, Insurer finds need to educate public about terms, an overwhelming majority of consumers are struggling to understand these healthcare terms. In the article, one consumer is quoted as saying, “Nobody understands healthcare.” This confusion will only increase with the millions of consumers enrolling in health plans through public and private

Tagged Consumerism, Explanation of Benefits, patient payments, patient responsibility, patient statements

Enhance the Consumer Payment Experience: Opportunities for Payers

A decade ago, the consumer’s role in the healthcare decision-making process was drastically different. Payers and employers managed virtually all of the health benefit decisions for consumers. Consumers were presented with one or two choices for a benefits package, visited the providers in their network and paid a minimal copay, if anything at all. Payment associated with healthcare services generally was not a focal point for consumers.

In recent years, the payment responsibility has shifted (and continues to shift) to the

Tagged Administrative Costs, Best Practice, Consumerism, healthcare payments, increase collections

Risks and Opportunities of Healthcare Consumerism for Payers

A previous post covered how consumerism is impacting the healthcare payments industry and detailed how payers and providers can work together to take advantage of this trend.

However, the rise of consumerism in the healthcare industry presents unique challenges for payers to engage their members, which they must adequately prepare for – or risk consumer dissatisfaction and lost revenue.

Risks and Opportunities of Healthcare Consumerism for Payers
A decade ago, payers and employers managed almost all of the health benefit decisions for patients. As

Tagged Compliance, Consumerism, Explanation of Benefits, healthcare payments

Blog Post Topic: Consumerism