Your VP of Patient Experience Needs a Seat at the Revenue Cycle Table

Every organization wants to maximize revenue and deliver the best possible healthcare service. The problem is many healthcare organizations fail to realize that these two goals are connected. The finance team might not consider the impact that patient experience can have on revenue, while the patient experience team might not think about payments as part of an overall positive healthcare experience. This disconnect prevents both teams from achieving their goals, and creates a negative impact on a patient’s end-to-end healthcare

Tagged healthcare payments process, increase patient satisfaction, Revenue Cycle

Improve Patient Communication for Increased Collections

How do you communicate with your patients about payment responsibility? With the growing trend in patient responsibility, providers need to think about when and how to discuss financial responsibility with patients. Training your staff to have conversations about co-pays, outstanding balances and estimates while the patient is in the office is a critical part of increasing your collections. Having these conversations is a great way to set patient expectations, but it’s also important to have effective communication once the patient

Tagged increase patient satisfaction, patient communication, patient payments, patient responsibility, provider-patient interaction

Blog Post Topic: increase patient satisfaction

Your VP of Patient Experience Needs a Seat at the Revenue Cycle Table

Improve Patient Communication for Increased Collections