The Benefits of Contactless Payments for Hospitals

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Contactless payments can help hospitals and health systems save time and money. As consumers increasingly want contactless interactions for convenience and safety, these payment options enable organizations to deliver positive consumer experiences.

Healthcare Sees a Surge in Demand for Contactless Interactions

Contactless interactions are more common in recent years due to advances in technology and consumer demand for the convenience of touch-free transactions. When the COVID-19

Tagged Consumerism, patient payments

[Infographic] 3 Tips to Guarantee Patient Payments in Greenway Health

With increasing patient responsibility, providers must rely on their patients – not payers – for a significant portion of their revenue. However, this can be a challenge especially when patients are confused by their bills and lack visibility into their healthcare payments. These experiences lead to bad debt and uncollected balances.

InstaMed integrates into Greenway Health to deliver the best possible payment experience for both patients and staff. Our integration is built to increase all of your collections with a

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Your Patients Are Leaving – Innovation Can Make Them Stay and Pay

No one likes rejection; but, providers who can’t deliver the consumer-friendly experiences their patients expect are more likely to see their patient recruitment and retention suffer. According to a recent study from West, 74% of patients put off seeing their providers when they are not completely satisfied with their experience, and 88% of patients said they would switch providers if dissatisfied.

Why are patients dissatisfied with their healthcare experience? A lack of convenience and confidence in the healthcare payments process can

Tagged Automatic Payment Collection, online payments, P2PE, patient payments

Stop Making Excuses for Your Patient Portal

The 2014 requirements of the Centers for Medicare and Medicaid Services (CMS) Electronic Health Record (EHR) Incentive Program – often referred to as “Meaningful Use” – federally mandated that healthcare providers have a patient portal. According to HIMSS, a successful patient portal is one that contains the information patients want and is easy for patients to use. Many patient portals today incorporate convenient features that make patients want to log in and use them, such as e-visits, self-check-in, immunization and

Tagged HIMSS, patient payments, patient portal

The ABCs of Patient Payments: 4 Words to Add to Your Vocabulary

Earlier this month, many students brushed off their textbooks and headed back into the classroom for a new school year. Healthcare providers can take a cue from the academic calendar and use September to review their healthcare payments processes. This month, let’s focus more on the revenue cycle and talk about some terms that should be a part of your everyday patient payments vocabulary.

Omnichannel (adj.)

Def: A multichannel approach to payments that offers consumers a seamless experience whether they

Tagged Automatic Payment Collection, Digital Wallet, patient payments

There’s Still Too Much Paper in Healthcare

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There are many ways to reduce the amount of paper in the healthcare payments process. Online patient portals, eStatements and check-in stations are paperless ways to improve efficiency and deliver a convenient, consumer-friendly patient experience.

Many providers have taken strides to implement solutions like these and reduce the amount of paper in healthcare payments. However, there is an important difference between less paper and paperless.

Tagged Administrative Costs, Consumerism, healthcare payments, patient payments

Embracing Digital Wallets, Tokenization and Apple Pay

In the first edition of our Security Corner, I explained some key terms and acronyms that frequently appear in discussions about healthcare payment security. I also had the opportunity to elaborate on those explanations at the InstaMed 2016 User Conference earlier this month. But those terms, while important, do not begin to cover the span of the payment security industry. Plus, new terms are popping into our vocabulary on a regular basis, as the payment industry continues to advance and

Tagged Apple Pay, Digital Wallet, healthcare consumerism, healthcare payment security, patient payments, tokenization

3 Opportunities to Enhance Payment Security at Your Practice

Offering patients multiple ways to pay is the best way to engage patients in the payment process and maximize your patient payment collections. However, new payment options can lead to increased security risks if providers do not take the proper precautions. With data breaches threatening serious financial and reputational repercussions, providers should look for ways to enhance security and protect sensitive payment information.

Here are three opportunities to enhance payment security at your practice:

Point-of-Service

Many providers accept credit cards in the office

Tagged Automatic Payment Collection, EMV, healthcare payment security, P2PE, patient payments, payment plans, secure mobile healthcare payments

Improve Patient Communication for Increased Collections

How do you communicate with your patients about payment responsibility? With the growing trend in patient responsibility, providers need to think about when and how to discuss financial responsibility with patients. Training your staff to have conversations about co-pays, outstanding balances and estimates while the patient is in the office is a critical part of increasing your collections. Having these conversations is a great way to set patient expectations, but it’s also important to have effective communication once the patient

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The Payment Experience Patients Want

Less than a decade ago, there was no need for provider-patient interaction to extend beyond the patient visit. Today, patients play a critical role in the payments process, and providers must expand their relationship with their patients to include payments. Likewise, patients have a greater interest in their healthcare payments experience and expect the same kind of convenience and simplicity in paying their bills in healthcare as they have in other industries. This healthcare payments process presents new challenges and

Tagged Consumerism, healthcare payment experience, healthcare payments, increase collections, increase patient satisfaction, patient payments, patient responsibility, payment assurance

Blog Post Topic: patient payments