How to Deliver a Consumer-Friendly Experience to All Stakeholders
The healthcare industry has been focused on understanding and adapting to the new impacts of healthcare consumerism, and for good reason; the Sixth Annual Trends in Healthcare Payments Report identified consumerism as one of the major trends impacting healthcare organizations today.
While healthcare organizations should continue improving the consumer experience, new processes should not be implemented at the expense of the efficiency and convenience of other industry stakeholders, including providers (and their staff), payers, third-party billers or any system your organization